Neteller is pure evil | Rickard Andersson

Neteller is pure evil

A couple of years ago, I created an account on Neteller. For those of you who haven’t heard about Neteller before, they basically do what Paypal does. I can’t remember why I created an account, but I believe I needed it to play online poker or something like that.

So, anyway, the other day, I received an e-mail from them and the e-mail contained an unsubscribe link. I don’t want more crap from these people so I clicked the link. Here’s what I got:

The server at x1.neteller.com is taking too long to respond.

The day after I tried again and this time the web page did load properly (it’s down again by the way). I was greeted by a form in which I was asked to enter my e-mail address. It should be noted that the unsubscribe link that I clicked to get to the form contained a massive query string containing various IDs and other crap that would appear to identify me. Still, I entered the e-mail address I used for the account (myusername+neteller@gmail.com) in the form and submitted. Here’s what I got:

Not a valid email address

This, of course, is wrong. The address I entered was 100% valid. My guess is that there’s some kind of validation code on the server that incorrectly flags the e-mail address as invalid due to the plus sign (see instant disposable Gmail address).

On the same page as the non-working unsubscribe form, there was some text telling me that I could e-mail support@neteller.com if I ran into any problems. So I did. I contacted them telling them what the problem is and that I would appreciate if they could fix their unsubscribe feature. In reply, I got this:

Dear Member,

NETELLER is pleased to announce a new web-based service to submit your questions! Please click on the link below to send a question to NETELLER Customer Service:

http://help.neteller.com/cgi-bin/neteller.cfg/php/enduser/ask.php

NETELLER will no longer reply to questions sent by email; we will not be answering the email you have sent. To submit your question, please click on the link above.

Sigh. So I clicked the link in the e-mail and tried to use the “new web-based service” instead. After inputting my e-mail address and a subject and message body, I submitted the form. Did it work? But of course not. Instead of submitting the form, I was redirected to a new form in which I was asked to create a new account.

Neteller is evil.

5 comments

  1. Pilar vicuña
    Posted January 29, 2009 at 21:11 | Permalink

    Hi,

    I guess to neteller between offer the inconvenience to match the day on 29, whatever i send 3 mail said what come on?
    And i call you a firts pay what ever to days in monday 2 to telephone
    +1-403-451-8020 Canada, toronto. Please callback but after 8 GMT.

    Regards. Pilar Vicuña.

  2. Posted January 30, 2009 at 20:01 | Permalink

    Come again?

  3. walter
    Posted March 8, 2009 at 16:02 | Permalink

    fuck this netshit thing it never worked from the first time i regstd till today, it only says error till today, i want to subscribe there is no link to were i can subscr.

    pure evil netshit

  4. Posted October 26, 2010 at 19:35 | Permalink

    Thank to all of you, who has written about this, Thank you for the warning. I will not be getting in this trap. I do know the results. Thank you again.

  5. Sean Thacker
    Posted September 9, 2015 at 20:14 | Permalink

    I had my first experience with them today. In order to validate my account I have to make a deposit. The minimum amount is $5.00, they took $13.00. That went instantly but the token amount they put into your account as part of the process takes 5 days.

    I got in touch with their on line help about other aspects of the sign up and validation process and got terse, robotic replies off of a script. In the end I got so frustrated I just cut the conversation off and wont use them. It was all in all an unpleasant experience and very confusing.

    Two weeks ago, I had dealings with Paypal and their support and help is 100 times better and more efficient. It seems to me Neteller has no respect for their uses because they think their all on line Poker players.

    I was shocked at how bad they were. They then sent me an e mail customer survey which I took great delight in answering honestly and openly. I have also pasted my on line chat so will put it on the net if they mess me around.

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